Topic 1
1
Setting up your Magic Link & QR Code
Your Magic Link and QR Code are the most important tools for collecting reviews. Share them anywhere a customer might see them.
Magic QR
Your Magic Link
MagicBolt gives you a unique short URL (e.g. vcafe.magicqr.in). When a customer visits this link or scans your QR code, they are guided to leave a Google review in just a few taps.
Menu / Bill
Counter Standee
Table Card
Packaging
WhatsApp
Instagram Bio
01
Find your Magic Link
On your dashboard, look at the top-right card labelled Your Magic Link. You will see your unique URL (e.g. vcafe.magicqr.in). Click the copy icon to copy it to your clipboard.
02
Download your QR Code
Click the Download button next to your Magic Link. Your QR code will download as a high-resolution image file. This can be printed on standees, menus, receipts, or table cards.
Tip: Print the QR code at a minimum size of 3cm x 3cm so it is easy for customers to scan with any smartphone camera.
03
Share your Magic Link digitally
Copy your Magic Link and share it on WhatsApp messages, your Instagram bio, Google Business Profile description, email signatures, and any post-purchase follow-up messages you send customers.
04
Test it yourself
Scan your own QR code or open your Magic Link on your phone to see exactly what customers experience. Make sure it opens correctly and leads to your Google review page.
Pro tip: Train your staff to mention the QR code at checkout. A simple "If you enjoyed your visit, would you mind leaving us a quick Google review?" can significantly increase your review rate.
View your Links page: Click the Links button on the dashboard to see all shareable links MagicBolt has generated for your business, including your website and review links.
Topic 2
How customers leave reviews using your QR
When a customer scans your Magic QR or opens your Magic Link, they go through a simple guided flow that makes leaving a review effortless. Here's the exact journey.
📱
Customer scans the QR code or opens the link
Using any smartphone camera or QR reader app, the customer scans your printed QR code — on the counter, table card, menu, or bill — and is instantly taken to your MagicBolt landing page (e.g. vcafe.magicqr.in).
😊
They're asked: "How was your experience?"
The MagicBolt page shows a simple feedback prompt. Customers who had a positive experience are directed straight to your Google review page. This smart filtering helps ensure only happy customers leave public reviews.
⭐
Positive customers go to Google Reviews
Happy customers are taken directly to your Google Business Profile's review page — pre-opened and ready to rate. They choose a star rating and write a few words. This takes less than 60 seconds.
💬
Negative feedback is captured privately
If a customer had a poor experience, they are shown a private feedback form instead of being sent to Google. This lets you resolve issues directly without a public 1-star review damaging your rating.
You can view all private feedback in your MagicBolt dashboard. Follow up with unhappy customers to resolve their issue — this often turns them into loyal, repeat visitors.
✅
The review appears on your Google profile
Once a customer submits their review on Google, it typically appears on your Google Business Profile within a few minutes. Your MagicBolt dashboard reflects new reviews in the Reviews section.
Best placement for your QR code: Table cards and the payment counter work best — customers are relaxed and have just finished their experience. A simple verbal prompt from staff ("Feel free to leave us a review!") alongside the QR can increase scans by 2–3×.
Topic 3
AI Agent — automating review replies
Replying to every Google review builds trust and improves your local SEO ranking. The AI Agent does this for you automatically, in your business's voice.
Google Reviews — Vikings Cafe
P
Priya Sharma
★★★★★
2 days ago
Amazing ambience and the coffee was perfect! Great co-working space too. Will definitely come back.
Thank you so much, Priya! We're thrilled you loved the coffee and found our co-working space comfortable. We'd love to be your go-to spot in Bhopal — see you again soon! ☕
R
Rahul Verma
★★★★☆
5 days ago
Good food and nice vibe. Service was a bit slow during peak hours but overall a good experience.
Hi Rahul, thank you for the kind words and for the honest feedback! We're working on improving our service speed during busy hours. Hope to give you an even smoother experience next time!
01
Open the AI Agent from your dashboard
Click the AI Agent card on your main dashboard. This is where you configure how the AI responds to reviews on your behalf.
02
Train the AI with your business details
Fill in details about your business: your name, what makes you special, your tone of voice (friendly, professional, warm), and any phrases or words you'd like included or avoided in replies.
Example tone prompt: "We are a warm, friendly café. Replies should be genuine, personal, and end with an invitation to visit again. Avoid corporate-sounding language."
03
Choose your approval mode
You have two options. Auto-publish: AI replies are posted to Google automatically without your review. Review first: You approve each reply before it goes live. We recommend starting with "Review first" until you're happy with the AI's tone.
04
Activate the AI Agent
Toggle the AI Agent to Active. From this point, every new Google review for your business will receive an AI-generated reply based on the settings you configured.
05
Edit or override any reply
In the Reviews section, you can view all AI-generated replies. Click any reply to edit it manually before or after it's published on Google. You always have full control.
Why this matters for SEO: Google rewards businesses that consistently reply to reviews. Active engagement signals to Google that your business is responsive, which can improve your local search ranking over time.
Topic 4
Handling negative reviews
Negative reviews happen to every business. How you respond publicly is just as important as the reply itself — it shows future customers that you care.
✓ Do this
Acknowledge the customer's experience with empathy
Apologise for any inconvenience, even if you disagree
Offer to resolve the issue offline (phone / DM)
Keep the reply short, calm, and professional
Mention what you're doing to improve
Reply within 24–48 hours
✕ Avoid this
Arguing with the customer publicly
Asking Google to remove reviews without a valid policy reason
Leaving the review without any reply
Copying the same reply to every negative review
Mentioning staff names or internal details
Writing lengthy defensive explanations
01
The AI Agent handles negative reviews differently
MagicBolt's AI is trained to detect low-star reviews and craft an empathetic, de-escalating response automatically. It will never sound defensive or robotic.
02
Review AI replies to 1–3 star reviews manually
We strongly recommend setting negative reviews to Review first mode. Read the AI's draft, personalise it if needed, then publish. A human touch on a negative reply goes a long way.
Sample reply for a 2-star review: "Hi [Name], thank you for sharing your experience. We're sorry it didn't meet your expectations. Please reach out to us at [contact] — we'd love to make it right for you."
03
Flag reviews that violate Google's policies
If a review is clearly fake, spam, or contains inappropriate content, you can flag it directly from the MagicBolt Reviews section. Google will review the flag and may remove it if it violates their content policy.
Important: Never offer incentives (discounts, freebies) in exchange for removing or changing a review. This violates Google's policies and can result in your Google Business Profile being penalised or removed.
Topic 5
Reading your Activity Dashboard
The Activity tab gives you a live snapshot of your review performance. Here's what each metric means and what to watch for.
4.8
Average star rating on Google
127
Total reviews collected
94%
Reply rate (target: 100%)
12
New reviews this month
⭐
Average Rating
Your current average star rating across all Google reviews. Aim to keep this above 4.5 — Google's local ranking algorithm favours higher-rated businesses. If your rating drops, use the AI Agent to reply more actively and encourage happy customers to review.
📊
Review Velocity
How many new reviews you're receiving per week or month. A rising velocity signals that your QR code is working well. If it stalls, try placing your QR in a new location or training staff to mention it more actively.
💬
Reply Rate
The percentage of reviews that have received a reply. Keep this as close to 100% as possible. Unanswered reviews — especially negative ones — look neglected to future customers browsing your profile.
🔔
New Review Alerts
MagicBolt notifies you when a new review comes in. You can configure email or app notifications in your Settings so you never miss a new review that needs attention.
Go to Settings → Notifications to turn on instant email alerts for every new review. This ensures negative reviews are spotted and responded to quickly.